Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for technical sports gear?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that mounted skis and customized bicycles are final sale.
How do you ship oversized items like bicycles and skis?
Oversized items are shipped via specialized freight or ground carriers to ensure safety. Bicycles are partially disassembled and professionally packed; we recommend a professional build upon arrival.
Do you offer professional ski mounting and bike tuning?
Yes, our expert technicians provide full-service tuning, mounting, and repair at our Boulder location. You can book a service appointment online or in-store.
How can I ensure I am ordering the correct size?
Each product page includes a specific sizing chart for Nordic boots, apparel, and bike frames. If you are between sizes, we recommend contacting our gear experts for a personalized consultation.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and import duties for Canadian orders are calculated at checkout.
Is there a warranty on the equipment I purchase?
All new products are covered by the original manufacturer's warranty. Boulder Nordic & Cycle Sport will assist you in facilitating warranty claims for any defects in materials or workmanship.